General conditions of sale

PRELIMINARY ARTICLE – DEFINITIONS

Words with a capital letter in the text will have the following definition:

  • "Buyer" : means any natural person who is a consumer and has placed an order on the Site, accepted by the seller CBX Medical SRL;
  • "General Terms and Conditions" : means these General Conditions of Sale;
  • "Order(s)" : means the distance selling contract concluded when the Buyer confirms his order by clicking on the “Pay” icon;
  • "Order Confirmation" : means the confirmation of the order made to the Buyer by any appropriate means;
  • "Consumer" : means any potential Buyer, natural person, non-professional, likely to purchase directly on the Site for their personal use;
  • "Distance Selling Contract" : means any contract concluded between a professional and a consumer within the framework of an organized distance selling system, without the simultaneous physical presence of the parties, by the exclusive use of one or more distance communication techniques until the conclusion of the contract;
  • "Right of Withdrawal" : means the right for each Buyer or Consumer to reverse their decision to purchase and place an Order, as detailed in Article 8;
  • "Product Sheet(s)" : means the descriptive sheet detailing the characteristics of the Products marketed by CBX Medical SRL and offered for sale on the Site;
  • "Parts)" : means the parties to the Distance Selling Contract;
  • "Product(s)" : designates the product(s) marketed by CBX Medical SRL and offered for sale on the Site;
  • "Customer Service" : designates the service intended to answer questions from Buyers and Consumers, accessible at the following email address: [contact email] and via the online form;
  • "VAT" : means the Value Added Tax;
  • "Territory" : designates the country or geographical area where the products are delivered, to be specified according to your delivery policy.

ARTICLE 1 - PURPOSE OF THE GENERAL CONDITIONS OF SALE

The purpose of these general terms and conditions of sale is to inform all Consumers about the terms of sale and delivery of Products ordered on our Site, and to define the rights and obligations of the Parties in the context of online sales.

ARTICLE 2 - SCOPE OF APPLICATION

These Terms and Conditions apply to all Orders placed on our Site. They cancel and replace all previous versions. We reserve the right to modify these Terms and Conditions at any time.

ARTICLE 3 - PRODUCTS

The essential characteristics of the Products are presented on our Site. The photographs of the Products are not contractual.

ARTICLE 4 - PRICE

Product prices are indicated in euros, all taxes included, excluding delivery costs. We reserve the right to modify our prices at any time, but the Products will be invoiced based on the rates in effect at the time the Order is validated.

ARTICLE 5 - ORDER

Validation of the Order by the Buyer constitutes acceptance of these General Terms and Conditions. An Order Confirmation email summarizing the Order will be sent to the customer.

ARTICLE 6 - PAYMENT

Payment is made online by credit card or any other method offered on the Site. The Products remain our property until full payment of the price.

ARTICLE 7 - DELIVERY

The Products are delivered to the address indicated when placing the Order. Delivery costs and times are specified when placing the Order. We cannot be held responsible for delivery delays attributable to the carrier.

ARTICLE 8 - RIGHT OF WITHDRAWAL

In accordance with current legislation, the Consumer has a period of 14 days from receipt of the Product to exercise their Right of Withdrawal without having to provide reasons or pay penalties. The Products must be returned in their original condition. Return costs are the responsibility of the customer.

ARTICLE 9 - WARRANTY

Our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-conformity or hidden defects, the product may be returned and exchanged or refunded.

ARTICLE 10 - LIABILITY

We cannot be held responsible for damages resulting from improper use of the purchased Product.

ARTICLE 11 - PERSONAL DATA

The information collected is necessary for the management of the Order and our commercial relations. It may be transmitted to companies that contribute to these relations.

ARTICLE 12 - INTELLECTUAL PROPERTY

All elements of the Site are and remain our exclusive intellectual property. No one is authorized to reproduce or exploit all or part of the Site without our prior written consent.

ARTICLE 13 - APPLICABLE LAW

These General Terms and Conditions are subject to the law in force in the Territory. In the event of a dispute, the competent courts will be those of the Territory.